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Frequently Asked Questions

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 12 hours after purchasing, so if you change your mind within that time frame - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident that our best-in-class baby carriers and curated baby products selection will meet or exceed your expectations but if you want to make a return, please contact our support team at support@iBabyCarrier.com and we'll respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, MasterCard, American Express & PayPal & Google Pay.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by location.

What if the item I ordered arrives broken or damaged?

We'll make it up for you in the event that it does. We take great care in selecting our manufacturers of our curated baby products. If you discover a flaw or fault in the item please contact us immediately and we'll work it out with you. Support@iBabyCarrier.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our baby products are well packaged by our professional handling team to ensure they arrive in perfect condition regardless how far they go!