Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Attention: Any FREE Plus Shipping items "FREEBIES" sold on our site do not qualify for refunds, Unless received damaged, or broken, and proof with an image is sent to our customer support department and verified by one of our team members.
Several types of goods are exempt from being returned. Any Custom Printed Items on our site do not qualify for a refund due to special customization made specifically for you. You can cancel the order within 24 hours of placing the order or the "order date", by contacting our customer service department.
Additional non-returnable items:
To complete your return, we require an original receipt or proof of purchase which will be your Order Number or Order ID.
Please do not send your purchase back to the manufacturer!
In the event product is defective or damaged, please contact us immediately. We will asses the damage or mistake, in the event you have received a wrong product and immediately process your refund or send you a replacement. You are required to provide us with the details of the order and receipt number. Only products accompanied by the original receipt will be considered for a refund. All products returned must to be in their original packaging.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, unless one of our team members directed you otherwise. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund within 7 business days, first double-check with your bank again. Then contact your credit card company, it may take some time before your refund is officially posted to your account.
Next, contact your bank. There is often some processing time before a refund is being posted to your account.
If you’ve done all of the above and you still have not received your refund yet, please contact us at Support@iBabyCarrier.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded and all sales are final.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@iBabyCarrier.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed directly to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please only ship your product once you have received an RMA number from our support team. Don't ship your product without contacting our customer service team first. To return your product, you should mail your product to:
1255 du Square Phillips, Suite 507, Montreal, Quebec. H3B 3G1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please refer to our Shipping & Delivery section.
If you are shipping an item with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, it is out of our hands.